604, Al Falah Tower, Near Al Falah Plaza, Al Falah Street, Abu Dhabi.



A medical receptionist is an important part of a high-function team in a clinic or hospital, and is relied on heavily by doctors, nurses, staff members and patients to coordinate a range of tasks from scheduling appointments, answering patient's enquiries and managing finances, to dealing with patient emergencies. Medical receptionists work in a variety of healthcare settings, greeting visitors, welcoming patients, managing appointments and carrying out other administrative duties. This comprehensive course is designed to introduce the role of a medical receptionist, the skills required for this profession, and the different professional settings of a medical receptionist.

Annex Training Institute is Accredited Institute in Abu Dhabi. The best one Offering Medical receptionist Course with high quality and professional training from certified and experienced health care professionals. This course is one of the most demanded Job oriented course in the world, in health care sector with high paid Salary. After completing the course, the candidates will gain the Strong communication skills: Medical receptionists communicate complex information about billing and scheduling with patient’s schedule. Strong communication skills like telephone etiquette and cultural competency are essential for helping all patients navigate their medical needs. Students can either Choose ONLINE/LIVE or CLASSROOM TRAINING according to their Convenience.

Education, Experience, and Licensing Requirements

The minimum education needed to become a receptionist is a high school diploma. or equivalent; certificates and training available and preferred

Course Overview


On successful completion of this course, learners will be equipped with the fundamental skills and knowledge to kickstart their medical career. Related roles in this field include:

Medical Receptionist
Medical Assistant
Medical Administrator
Medical Secretary

Medical Receptionist Qualifications / Skills:

Telephone skills
Customer service
Time management
Attention to detail
Quality focus

Module 1 - Medical reception

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related results as needed.

Module 2 - Medical reception

An understanding of various types of insurance plans
Expertise in applying payer policy, Local Coverage Determinations (LCDs), and National Coverage Determinations (NCDs) for successful claim submissions
Knowledge of CPT®, ICD-10-CM, and HCPCS Level II coding guidelines
Successful navigation of healthcare industry rules and regulations, including HIPAA, False Claims Act, Fair Debt Collections Act, and Stark Law. An understanding of the life cycle of a medical billing claim and how to improve the revenue cycle
Expertise in effective claim follow-up, patient follow-up, and denial resolution

Course Duration: Duration: Approximately 50 hours, to be completed within one month. Classes available Week days and Weekend.

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Flexible Timing
The Flexible Working Hours Policy allows students of a any category.
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Affordable Fees
Our fee structure is very less compare to other training centre.
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Authorized Trainers are appropriately qualified, skilled in teaching.

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